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Before you call
Don't touch that dial! You can upgrade your broadband account, change your address details and update your password in 'My Account' and our online support section is packed full of information that can help to get you back online.
OpenSurf
Technical Support
If you're having problems with your connection, contact us on:
Online Technical Support
Tel: 0845 333 4545
Email: support@ukonline.net
Opening Hours: 24/7/365
Billing Enquiries
Our billing enquiry staff will not be able to answer technical questions, but if you have any queries regarding your payments, contact us on:
Tel: 0845 333 4600
Email: customer.services@ukonline.net
Opening Hours: Weekdays 8am – 8pm,
Sat – Sun 10am – 6pm
PaySurf
Technical Support
If you're having problems with your connection, contact us on:
Online Technical Support
Tel: 0906 296 5555
Email: support@ukonline.net
Opening Hours: 24/7/365
Billing Enquiries
Our billing enquiry staff will not be able to answer technical questions, but if you have any queries regarding your payments, contact us on:
Tel: 0845 333 4600
Email: customer.services@ukonline.net
Opening Hours: Weekdays 8am – 8pm,
Sat – Sun 10am – 6pm
0845 calls charged at local rate
0906 calls charged at 25p per minute
Mobile call charges may vary
Upgrade to broadband
If you have any queries about upgrading your UK Online dial up account to broadband please contact sales@ukonline.net
