Contact UK Online
Existing UK Online Customer?
Before you call
You can upgrade your broadband account, change your address details and update your password in Customer Centre. Our online support section is packed full of information that can help to get you back online. All UK Online Broadband help and support is available via 0800 053 2222.
Choose one of the following options to get straight through to the team you need:
Option 1 - Technical Support
(Open 24 hours a day, Seven days a week)
If you're having problems with your connection, choose option 1
Alternatively you can view our support pages online at Online Technical Support, email us on support@ukonline.net
Option 2 - Order Status
(Open Weekdays 9am-6pm, Mon-Fri)
If you've placed an order and want to discuss any details, please press 2
You can check order progress online via Customer Centre or email us at order.status@ukonline.net
Option 3 - Billing & Customer Services
(Open Weekdays 8am-8pm, Mon-Fri)
If you have a billing, account or payments question, choose option 3
You can see some payment and billing information in Customer Centre or email us at customer.services@ukonline.net
Option 4 - Sales Enquiries
(Open Weekdays 8am-8pm, Weekends 10am-6pm)
To sign up for new services or to upgrade existing ones please take option 4.
You can check availability at www.ukonline.net/broadband or email us at sales@ukonline.net.
Calls may be monitored for training and quality control purposes