OpenSurf, Mail or Pay as you Surf Customer?

Before you call

You can upgrade your account and update your password in online in Customer Centre or at the relevant product page. Our online support section is packed full of information that can help to get you back online.

Choose one of the following options to get straight through to the team you need:

OpenSurf & Mail

Technical Support

If you're having problems with your connection, contact us on:
Online Technical Support
Tel: 0845 333 4545
Email: support@ukonline.net
Opening Hours: 24/7/365

Billing Enquiries

Our billing enquiry staff will not be able to answer technical questions, but if you have any queries regarding your payments, contact us on:
Tel: 0845 333 4600
Email: customer.services@ukonline.net
Opening Hours: Weekdays 8am - 8pm

Pay as you Surf

Technical Support

If you're having problems with your connection, contact us on:

Online Technical Support

Tel: 0906 296 5555
Email: support@ukonline.net
Opening Hours: 24/7/365

Billing Enquiries

Our billing enquiry staff will not be able to answer technical questions, but if you have any queries regarding your payments, contact us on:
Tel: 0845 333 4600
Email: customer.services@ukonline.net
Opening Hours: Weekdays 8am - 8pm