Moving to UK Online broadband from your current broadband provider is quick and easy.
Many of the main providers of broadband have signed up to a code of practice designed to reduce delays in 'migrating' to another broadband provider. If you already have broadband but want to join UK Online, don't cancel your account with your current ISP, instead, contact your current provider and request a MAC code to transfer.
Your MAC Key is a code that will look something like this: ABCD12345678/AB12C.
Then just sign up with UK Online and enter your MAC code during sign up when prompted.
That's it! Your broadband service should be transferred smoothly to UK Online within 15 working days.
Does a MAC code ever run out?
Yes, if you don’t use your MAC to switch to another ISP within 30 days of its being issued it will no longer be valid.
Will my broadband account go offline during the
switching process?
There is on average a 2hr downtime involved during the switching over of a broadband account to a new ISP
Will UK Online contact my old ISP to stop my payments
to them?
No, we will liaise with BT to switch your broadband account over to
UK Online, but you will have to arrange with your old ISP for any monthly payments to them being stopped.
